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Online Help - Support and Downloads

Last Updated: 10-September, 2009


Customer Service Center Quick Links

Help Topic: Support and Downloads


  • Support

    • I need download support for 3rd party software products.
    • I need installation or technical support for 3rd party software products.
      • Please review Troubleshooting 3rd Party Software Downloads. For further assistance, please contact the manufacturer of the product you are having issues with. Please do not contact Intel Customer Support or Intel BX customer service for technical support questions related to 3rd party software products. All support requests related to 3rd party products will be referred to the manufacturer of that product.
    • I need download support for Intel Software Development products.
    • I need installation or technical support for Intel Software Development products.
      • For assistance with installation or use of Intel Software Development Products, please go to http://software.intel.com/sites/support. Please do not contact Intel Customer Support or Intel BX customer service for technical support questions related to 3rd party software products. All support requests related to 3rd party products will be referred to the manufacturer of that product.

  • Download Information — 3rd Party Software Products

    • How do I download?
      • Follow these steps to download 3rd party software products:

        1. Click the file download links found in the order confirmation page or in download instructions email sent after your products were purchased. This will cause your browser to begin to download the software Download Assistant.
        2. If prompted to Run or Save file, click on “Run”. This will begin the download process. If asked “Do you want to run this software?”, click on “Run” again.
        3. When the Download Assistant launches, you may save your software installation file to any location you would like by clicking on the Browse button and specifying a new location.
        4. Click on Start to begin the actual download. After the download has completed, the installation process should begin automatically.

        Where do I download the file?
        Using the Download Assistant, you can download the file anywhere you like, just make sure that you remember the location where you saved it, and the name of the file. If you choose Desktop, this will make it easier for you to find and install the product once you have completed the download.

        What will happen when I download?
        Once the download starts, you will see a status bar in the Download Assistant, indicating download progress. Once this progress bar reaches 100%, the product installation will begin.

    • I'm having issues during download or installation.
    • How do I re-download 3rd party software that I have purchased?
      • To re-download software you have already purchased, you will need contact Intel BX customer service. Please be prepared to provide the following information:

        1. Your order number
        2. Your email address
        3. The date you made your purchase
    • What if the download stops before it is complete?
      • This site provides downloads that adheres to the HTTP 1.1 specification that allows for re-startable downloads. Therefore, if your download stops or is interrupted before it is complete, simply press the begin download button again and the download should resume where it left off. If you need to review download instructions, please see the FAQ titled: I need a copy of the download instructions.
    • I’ve finished downloading. Where do I find it?
      • The best way to know where your download saved is to pay close attention to the location you selected in Download Assistant. If you know the filename, you can do a search on your computer for it.
    • I need a copy of the download instructions.
      • To view the download instructions, please sign in to your account to visit the Billing/Order History section of your account profile page. Locate your order then click on the Download Instructions link to view the download instructions and download link(s) for products purchased in your order.

        If you do not find your order listed in this area, please contact Intel BX customer service for additional assistance.  Please be prepared to provide the following information:

        1. Your order number
        2. Your email address
        3. The date you made your purchase

  • Troubleshooting 3rd Party Software Downloads

    • Frequent Download Assistant Errors
      • All Download Assistant (DA) error codes are preceded with PTXDA and the number which follows corresponds to the following error table:

        Error # Possible Resolution(s)
        100 Re-download the Download Assistant. Please ask Intel BX customer service to re-send download URLs, if necessary.
        101 Make sure that your PC is connected to the Internet.
        102 Please ask Intel BX customer service to re-send download URLs to your email address.
        105
        1. Re-download the Download Assistant.
        2. Ask Intel BX customer service to re-send download URLs.
        3. Make sure that you are trying to run the Download Assistant on a PC using a support OS (Windows, Max OS X, Linux)
        4. If problem persists, contact Intel BX customer service for further assistance.
        106 Re-download the Download Assistant. Please ask Intel BX customer service to re-send download URLs, if necessary.

    • Frequent Installation Assistant Issues
      • Installation Assistant error codes are preceded with PTXIA and a numerical value.

        Error # Possible Resolution(s)
        PTXIA18 Additional activation assistance needed.  Please contact Intel BX customer service.
        All other errors Re-download the Installation Assistant.  Instead of clicking the install button on the Download Assistant, save the Installation Assistant to your desktop and then run IA.exe.
        Admin privileges errors Admin privileges errors Make sure that you are logged into your PC as an Administrator.  If you do not have Administrator privileges for your PC, please contact your System Administrator so they can complete the installation process.

    • Internet Connectivity Issues
      • Sometimes there are network connectivity issues, due to which the Download Assistant or Installation Assistant may not be able to deliver the software package.

        Frequent Connectivity Issues
        If there is a firewall installed on your PC, make sure it allows the Download Assistant to access the Internet.
        If your Internet browser uses a proxy server to connect to the Internet, please use the option to specify the proxy server settings to use the options illustrated in the figure below. After specifying the proxy server settings, re-try the download.
        If problems persist, please contact Intel BX customer service.

  • Download Information – Intel Software Development Products

    • How do I download?
      • Follow these steps to download 3rd party software products:

        1. Click the file download links found in the order confirmation page or in download instructions email sent after your products were purchased. This take you to the Intel Registration Center, where you will be prompted to register your product.
        2. Follow the instructions on the page to complete your product registration. You may complete your registration now, or complete this step at a later date.
        3. Once you have registered your product, you will be taken to a new page where you can begin the download process.
        4. Verify the product version information that is pre-populated into the steps outlined on the page. If all information, including your desired product version is correct, click on the Download link, and then complete the rest of the steps as indicated.
    • Issues during download or installation
    • How do I re-download Intel® Software Development Products that I have purchased?
      • To re-download Intel® Software Development software products you have already purchased, you will need to log in to the Intel® Registration Center. Follow the “Registered users login” prompts to log in. Once logged in, you will see a list of all products previously registered to your account and available download options.
    • I need a copy of the download instructions.
      • To view the download instructions, please sign in to your account to visit the Billing/Order History section of your account profile page. Locate your order then click on the Download Instructions link to view the download instructions and download link(s) for products purchased in your order.

        If you do not find your order listed in this area, please contact Intel BX customer service for additional assistance.  Please be prepared to provide the following information:

        1. Your order number
        2. Your email address
        3. The date you made your purchase