Submit a Customer Service Request
Wait! Before you submit a request to Customer Support, please visit our complete list of Frequently Asked Questions. We may already have an answer to your question. We've also listed a few of our most commonly asked questions in the links below.
Most Commonly Asked Questions:
Intel® Software Development Products
- Serial Number Registration
- Click the file download links found in the order confirmation page or in the download instructions email sent after your products were purchased. This takes you to the Intel Registration Center, where you will be prompted to register your product. Follow the instructions on the page to complete your product registration. You may complete your registration now, or complete this step at a later date. Once you have registered your product, you will be taken to a new page where you can begin the download process. Verify the product version information that is pre-populated into the steps outlined on the page. If all information, including your desired product version is correct, click on the Download link, and then complete the rest of the steps as indicated.
- Available License Types
- Only single-user license are available through the Intel Business Exchange Software Store. License variations such as node-locked, floating or academic must be purchased through an authorized distributor. Visit the Intel Software Development Products Worldwide Reseller Finder for a list of authorized distributors.
- Academic Programs
- The Intel® Business Exchange Software Store does not offer academic discounts. However, you may be able to receive a discount on Intel product through the Intel Academic Developer Program, which offers discounts to both Academic Developers and Students. You can research your product request at the Intel Academic Developer Program website. Discounts are available on a variety of Intel products, including Compilers, VTune Analyzers, Performance Libraries, Threading Analysis Tools, and Cluster Tools. If you can't find the product in question, you can email academicdevelopersinfo@intel.com for more information.
- Serial Number Registration
International Orders
- Where can I purchase Intel® Software Development Products from outside the United States?
- Intel® Business Exchange accepts orders originating from many countries around the world. Choose your location from the available countries. All orders must be purchased using a valid credit card. Electronic delivery only.
If you do not find your country in this list, click here for a list of authorized distributors around the world.
- Intel® Business Exchange accepts orders originating from many countries around the world. Choose your location from the available countries. All orders must be purchased using a valid credit card. Electronic delivery only.
- International Orders and Export Compliance
- When purchasing from the Intel® Business Exchange, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. You may also be subject to withholding tax obligations. Any additional charges for customs clearance must be borne by you; Intel has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.
Additionally, when ordering from Intel® Business Exchange, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. If you are subject to withholding tax obligations, Intel expects you to comply and provide Intel® BX the information necessary to secure the appropriate credit to your account.
- When purchasing from the Intel® Business Exchange, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. You may also be subject to withholding tax obligations. Any additional charges for customs clearance must be borne by you; Intel has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.
- Why am I required to provide my VAT ID?
- Due to certain export and taxation limitations, VAT ID is required for all customers purchasing from European Union (EU) countries.
The VAT registrion ID you provide in the storefront must match agree with your billing address. Be sure to enter the VAT ID without the leading country code. For example, if are from Germany and your VAT ID is DE123456789, please omit the "DE" country code and use only "123456789" when prompted to input your VAT ID.
- Due to certain export and taxation limitations, VAT ID is required for all customers purchasing from European Union (EU) countries.
- Where can I purchase Intel® Software Development Products from outside the United States?
Receipt, Serial Numbers and Download Instructions
- I didn't receive a receipt or serial number/download instructions email.
- Occasionally receipt or serial number/download instruction emails are blocked by email spam filters.
* Check your spam folder. Be sure to add "ibx_support@intel.com" to your approved senders list.
* Verify the email address provided during the purchase process. Sign in to your account here.
* If your order contains both boxed products and downloadable products, delivery of download links and/or serial numbers may be delayed until the boxed products in your order are shipped. Please see Mixed Product Orders for more information.
Your receipt and serial number/download instructions are also available online. Sign in to your account to view your Billing/Order history to access this information.
- Occasionally receipt or serial number/download instruction emails are blocked by email spam filters.
- I need a copy of my serial number and/or download information.
- To access a copy of your serial number and/or download instructions, please sign in to your account and visit the Billing/Order History section of your account profile page. Locate your order and click on the "Download Instructions" link.
If you do not find your order listed in this area, please contact Intel BX customer service for additional assistance. Please be prepared to provide the following information:
* Your order number
* Your email address
* The date you made your purchase
- To access a copy of your serial number and/or download instructions, please sign in to your account and visit the Billing/Order History section of your account profile page. Locate your order and click on the "Download Instructions" link.
- I need a copy of my receipt.
- To view a copy of your receipt, please sign in to your account to visit the Billing/Order History section of your account profile page. Click on your order number to open your receipt in a new window.
If you do not find your order listed in this area, please contact Intel BX customer service for additional assistance. Please be prepared to provide the following information:
* Your order number
* Your email address
* The date you made your purchase
- To view a copy of your receipt, please sign in to your account to visit the Billing/Order History section of your account profile page. Click on your order number to open your receipt in a new window.
- I didn't receive a receipt or serial number/download instructions email.
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Verifying Intel® Business Exchange Order Information
- E-mails from the Intel® Business Exchange
- When you order through the Intel® Business Exchange, you will receive two e-mails with the titles listed below:
Intel® Business Exchange Software Download Store - Download Links & Instructions
An order number appears in both e-mails. The order number will be six digits long and take on the following format: 100123.
Intel® Business Exchange Software Download Store - Receipt
- When you order through the Intel® Business Exchange, you will receive two e-mails with the titles listed below:
- Credit card charges from the Intel® Business Exchange
- When you order through the Intel® Business Exchange a charge will also appear on your credit card. If you used a Visa* or MasterCard*, the charge will appear from "Intel BusinessExchange" If you used American Express, the charge will appear from "Intel BX"
- E-mails from the Intel® Business Exchange
Technical Support Contacts & Information
- Problems with Orders and Downloads
- If you have issues with your order or with downloading any product purchased through the Intel® Business Exchange, please contact Customer Support through the Contact Us Form provided below.
- Technical Support for 3rd party products
- While the Intel® Business Exchange is more than happy to provide assistance if you are having troubles with your order, we cannot provide any sort of technical support assistance or answer questions about features or characteristics for non-Intel products. Please direct these inquiries to the manufacturer of the product you purchased.
- Technical support for Intel® Software Development Products
- There are a number of technical support resources for Intel® Software Development Products. The Intel Registration Center provides comprehensive support for any Intel software development product purchased through the Intel® Business Exchange. Other technical resources for Intel products appear below:
* Intel Product Specs: https://registrationcenter.intel.com/regcenter/selfhelp.aspx
* Software Developer Network: http://software.intel.com/sites/support
* Software Development Products: http://software.intel.com/en-us/intel-sdp-home
- There are a number of technical support resources for Intel® Software Development Products. The Intel Registration Center provides comprehensive support for any Intel software development product purchased through the Intel® Business Exchange. Other technical resources for Intel products appear below:
- Problems with Orders and Downloads
Tax Exempt Purchases
- Sales Tax Exemption
- Prior to order placement: We will gladly set up tax exempt profiles for customers from government institutions or other tax exempt organization.
Post order placement: We will gladly credit sales tax for government institutions or other tax exempt organizations.Please contact Intel BX customer service who will assist you with your tax exempt purchases. You will need to fax a copy of your tax-exemption form with an address matching your order's billing or shipping address to:
Fax Number: (503) 712-5247
Attention: Intel BX Operations, Tax Exempt Purchase.
- Prior to order placement: We will gladly set up tax exempt profiles for customers from government institutions or other tax exempt organization.
- Sales Tax Exemption
Contact Us Form
Please fill out the short form below to email us. Required fields are indicated with a (*).
If your question is about an existing order, please verify that you placed it through the Intel® Business Exchange (see links above). To expedite service, please enter your order number in the field below. Orders numbers from Intel® Business Exchange are in the following format: 100123.
Please note that Intel® Business Exchange Customer Service cannot provide technical product support. If you have a question about features, characteristics, registration, or technical support for a non-Intel product, please direct your questions to the software manufacturer. View links above for more information.
