Store Policies
Effective Date: 17-June, 2009
Customer Acknowledgment
Customer agrees to these policies at Intel® Business Exchange Software Store by the placement of a request to purchase a product.
Intel Legal Information, Privacy Policy and Terms of Use
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Refunds & Returns
Download Software Product Returns
All download software product returns must meet the Intel® Business Exchange return policies in order for Intel® Business Exchange to issue a download software Letter of Destruction. Intel® Business Exchange will only accept returns and/or issue refunds for download software products that meet the following criteria within FIFTEEN (15) days of the date of purchase:
- The software MUST NOT have been downloaded from the download links provided at purchase.
- License key(s) or serial number(s) provided at purchase MUST NOT have been activated.
- Intel® Business Exchange Customer Service must receive a completed Letter of Destruction within FIFTEEN (15) of the date of purchase.
Downloadable software is non-refundable/non-returnable once the download is complete or the license key and/or serial number provided at purchase has been activated. If you have purchased downloadable software, and did not download the software using the supplied download link or activate the license key/serial number, the software may be “returned” for a refund within 15 days of purchase. In order to process a refund for downloadable software a Letter of Destruction must be filled out completely and sent to our Customer Service Department. Please contact the Customer Service Department to obtain a copy of the Letter of Destruction
Customer must contact Intel® Business Exchange customer service for a Letter of Destruction template. It is the sole responsibility of the customer to return the following document completed and signed within 15 days of purchase date.
Download Software Products includes any electronically downloadable and/or electronically activated software product, service, license key or serial number. Examples may include: 3rd-party (non-Intel) software products, Intel® Software Development Products, Intel® Software Development Products Support & Upgrade Renewals and Intel® Software Development Products Technical Support Incidents.
Boxed Software Product Returns
All boxed software product returns must meet the Intel® Business Exchange return policies in order for Intel® Business Exchange to issue a Return Materials Authorization (RMA) number. Intel® Business Exchange will only accept returns and/or issue refunds for boxed software products that meet either of the following criteria within THIRTY (30) days of the date of purchase:
- Only closed box software returns are allowed — Intel® Business Exchange will not accept open box returns for software. Returned boxed software must be Factory Sealed, in full resellable condition, with no stickers, markings, etc.
- Defective on Arrival (DOA)
Prior to returning any item, customer must contact Intel® Business Exchange customer service for a RMA number. This RMA number must be prominently marked on the outside of the shipping box. Shipping costs for returns are at the expense of customer, and customer must use a shipping method with tracking capability (can track shipment and receipt using a carrier tracking number).
Boxed software products returned for any reason other than Defective on Arrival (DOA) must be in resalable condition (no stickers, etc.), complete and unused, and the outer seal must not have been opened or re-taped. Software product boxes that have been opened or re-taped are not eligible for return and will be refused and returned back to the customer.
For more information about returns, see also: Returns & Refunds Policies
Warranties
All new products are sold with the manufacturer's limited warranty. The warranty period and service varies by manufacturer and product. The limited warranty for Intel products can be viewed by clicking on the Product License Agreement link from within the software developer support pages of the Intel® Software Network. Warranties for other manufacturers' products can be viewed on their respective Web sites. An Internet link to the full text of any such warranty is also available, free of charge, upon request addressed to ibx_suppport@intel.com. This manufacturer's limited warranty is the sole and exclusive warranty for the product. Intel's obligation for the product will be limited to the recourse listed in the Returns section of these terms and conditions.
INTEL DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTY OF ANY KIND INCLUDING WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OF INTELLECTUAL PROPERTY, OR FITNESS FOR ANY PARTICULAR PURPOSE. IN NO EVENT SHALL INTEL OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER ARISING FROM THE PURCHASE OR USE OF THE PRODUCT, EVEN IF INTEL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME JURISDICTIONS PROHIBIT THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO CERTAIN CUSTOMERS.
Errors and Omissions
Intel® Business Exchange makes efforts to ensure the accuracy of the information published on the Web site. If an error is made, Intel® Business Exchange will maintain the right to refuse or cancel any orders placed for products affected by the error. Such errors may include price.
NOTE: We do not guarantee Intel® Business Exchange prices listed on other Web sites or price engines.
Pricing
Prices listed on the Web site are in U.S. dollars and are subject to change without notice. Prices do not include charges for shipping and sales and use tax.
Shipping
Intel® Business Exchange ships most Intel® Software Development boxed product orders free of charge, using the FedEx 2Day* service. Orders placed after 4 PM (Eastern) will be processed the next business day. If your order cannot be shipped using the default shipping method, a customer service representative will contact you. Delivery times are estimates only and Intel shall not be liable for delays. Intel® Business Exchange can accept boxed software orders from and ship orders to US customers and US shipping addresses only.
Payment
Only valid credit cards acceptable to Intel may be used for orders placed with Intel® Business Exchange, and all refunds will be credited to the same card. By submitting your order for processing, you authorize Intel to charge your order (including taxes and any amounts described on the site before order submission) to your card. If your card cannot be verified, is invalid, or is not otherwise acceptable, your order may be suspended or cancelled automatically. You agree to update your card information to keep it current at all times and that we may submit charges for processing even if your card has expired. You must resolve any problem before proceeding with your order.
International Orders
You may be subject to import duties and taxes, which are levied once a shipment reaches your country, and may also be subject to withholding tax obligations. Any additional charges for customs clearance must be borne by you; Intel has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from Intel® Business Exchange, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. If you are subject to withholding tax obligations, Intel expects you to comply and provide Intel® Business Exchange the information necessary to secure the appropriate credit to your account.
VAT ID is required for customers purchasing from European Union (EU) countries.
Geography
All sales shall be deemed to be made in the State of Oregon, USA, and subject to its laws, regardless of the location of the customer.
Manufacturer License Agreements
Customer agrees to abide by all license provisions or end user agreements imposed by the manufacturer or publisher. Such licenses may be in shrink-wrap or click-to-accept form.
Third Party Links
The linked Web sites are not under the control of Intel and Intel is not responsible for the content of any linked Web site or any link contained in a linked Web site. Intel reserves the right to terminate any link or linking program at any time. Intel does not endorse companies or products to which it links and reserves the right to note as such on its Web pages. If you decide to access any of the third party Web sites linked to this Web site, you do so entirely at your own risk.
Force Majeure
Intel shall not be responsible for damages or delays resulting from Acts of God, and other actions, both governmental and otherwise, including but not limited to war, riot, seizure and embargo.
Modifications
Intel may revise these terms and conditions at any time by updating this Web site. By placement of an order, the customer agrees if any of these terms and conditions are found unlawful or unenforceable, the remainder of these terms will continue in full force and effect.
