Returns and Refunds Policy

Effective Date: 17-June, 2009

Download Software Product Returns

All download software product returns must meet the Intel® Business Exchange return policies in order for Intel® Business Exchange to issue a download software Letter of Destruction. Intel® Business Exchange will only accept returns and/or issue refunds for download software products that meet the following criteria within FIFTEEN (15) days of the date of purchase:

• The software MUST NOT have been downloaded from the download links provided at purchase.
• License key(s) or serial number(s) provided at purchase MUST NOT have been activated.
• Intel® Business Exchange Customer Service must receive a completed Letter of Destruction within FIFTEEN (15) of the date of purchase.

Downloadable software is non-refundable/non-returnable once the download is complete or the license key and/or serial number provided at purchase has been activated. If you have purchased downloadable software, and did not download the software using the supplied download link or activate the license key/serial number, the software may be “returned” for a refund within 15 days of purchase. In order to process a refund for downloadable software a Letter of Destruction must be filled out completely and sent to our Customer Service Department. Please contact the Customer Service Department to obtain a copy of the Letter of Destruction.

Customer must contact Intel® Business Exchange customer service for a Letter of Destruction template. It is the sole responsibility of the customer to return the following document completed and signed within 15 days of purchase date.

Download Software Products includes any electronically downloadable and/or electronically activated software product, service, license key or serial number. Examples may include: 3rd-party (non-Intel) software products, Intel® Software Development Products, Intel® Software Development Products Support & Upgrade Renewals and Intel® Software Development Products Technical Support Incidents.

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Boxed Software Product Returns

All boxed software product returns must meet the Intel® Business Exchange return policies in order for Intel® Business Exchange to issue a Return Materials Authorization (RMA) number. Intel® Business Exchange will only accept returns and/or issue refunds for boxed software products that meet either of the following criteria within THIRTY (30) days of the date of purchase:

• Only closed box software returns are allowed — Intel® Business Exchange will not accept open box returns for software. Returned boxed software must be Factory Sealed, in full resellable condition, with no stickers, markings, etc.
• Defective on Arrival (DOA)

Prior to returning any item, customer must contact Intel® Business Exchange customer service for a RMA number. This RMA number must be prominently marked on the outside of the shipping box. Shipping costs for returns are at the expense of customer, and customer must use a shipping method with tracking capability (can track shipment and receipt using a carrier tracking number).

Boxed software products returned for any reason other than Defective on Arrival (DOA) must be in resalable condition (no stickers, etc.), complete and unused, and the outer seal must not have been opened or re-taped. Software product boxes that have been opened or re-taped are not eligible for return and will be refused and returned back to the customer.

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How do I cancel my order?

Orders placed by credit card may only be cancelled the day they were placed. If you need to cancel your credit card order please contact service .

Please note that your order is processed in the most efficient manner possible and may not be able to be canceled.

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How do I request a refund?

To obtain a refund for digital product(s) purchased online, you need to submit a refund request to customer service Select the “Order Cancellation & Refunds” subject line.

1. In the details area of the request form, please provide the following:
2. Date of purchase
3. Name(s) of product(s) purchased

Upon receipt of your refund request, the following will occur:

1. A Letter of Destruction (LOD) will be emailed to you.
2. Follow the instructions in the email. These instructions will inform you how to submit your LOD.
3. Upon receiving the LOD, the returns department will validate the return according to our policy. All returns must be within our return period for that product.
4. Download products purchased from the Intel® Business Exchange online store are subject to a 15-day return policy.
5. Once the Letter of Destruction is received, Intel® Business Exchange will begin processing a credit within 3 to 5 business days.

Please note: the Intel® Business Exchange uses the sent date of the returned LOD to determine compliance.

Prior to returning any item, customer must contact Intel® Business Exchange customer service for a return material authorization (RMA) number. This RMA number must be prominently marked on the outside of the shipping box. Shipping costs for returns are at the expense of customer, and customer must use a shipping method with tracking capability (can track shipment and receipt using a carrier tracking number).

1. A Returns Material Authorization (RMA) number will be emailed to you.
2. Follow the return instructions in the email. These instructions will inform you how to label your product with the RMA and ship back to the Intel® Business Exchange.
3. You must ship your product return using a shipping method with tracking capability (can track shipment and receipt using a carrier tracking number).
4. Shipping costs for returns are at the expense of customer.
5. Upon receiving your return, the returns department will validate the return according to our policy. All boxed software returns must be within the 30-day return period for that product.
6. If the return is approved, Intel® Business Exchange will begin processing a credit within 3 to 5 business days.

Please note: the Intel® Business Exchange uses the date the RMA number is emailed to the customer to determine return period compliance.

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When will the credit appear on my credit card?

Your refund credit will appear on your card within 5 - 7 business days of Intel® Business Exchange processing your return.

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